Support
Something stuck? Let us find it.
LiveScanner is made by one person, so you are writing to the person who builds it. The answers below cover what most messages are about.
Frequent questions
The camera stays black or the scan does not start.
LiveScanner needs camera access. Open Settings on your iPhone, scroll to LiveScanner and switch Camera on. The app shows the same hint when access is missing.
The text in my PDF is not searchable.
Recognition runs per page. Select the pages, choose “Recognize text”, and the text layer is added to the pages you export. Recognition works offline, so it is available in airplane mode too.
Where are my scans kept?
On your iPhone. Scanning, filtering, text recognition and PDF creation all happen on the device, and the app uploads nothing. Your documents stay yours.
Which devices are supported?
The app is built for iPhone and needs iOS 15 or later. There is no iPad version.
Which files can I export?
PDF, single images and a paper model of the scan. Multi page scans are exported as one PDF, page by page or as a set.
How do I reset the app to its defaults?
Open App Settings in the app menu and choose “Reset Settings”. Scans already saved on the device stay where they are.
I bought the app, how do I get it on a new iPhone?
The purchase is tied to your Apple Account. Sign in on the new iPhone with the same Apple Account and download LiveScanner again, the App Store recognises the purchase. LiveScanner itself has no account and no login.
Can I get a refund?
Refunds run through Apple: reportaproblem.apple.com. If something does not work, write to us first, most things are solved in one round trip.
Contact
Write in German or English, whichever you prefer. Saying which iPhone and which iOS version you use, plus what you did before the problem appeared, usually saves a round trip.
Your message goes to our mail server and the answer arrives by mail. Without JavaScript the form opens your mail app instead. You can also write straight to info@livescanner.app.
Answers usually within two working days. info@livescanner.app